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What kind of expectation does the patient have attending dental consultation? Seems like it is possible to describe the problem in a couple of minutes, get to know the doctor's opinion and leave the cabinet satisfied — but let us understand the volume of information the patient actually receives attending a dental clinic.
Complete medical consultation is the basis for offering a precise diagnosis and therefore a reasonable treatment plan. After consultation an interclinical consilium is organized, where the situation is being thoroughly discussed. Only after that the full treatment plan is offered to the patient that considers the amount of work to be done, which are described in an order of importance and necessity.
It's important to notice, that besides the main treatment plan an alternative option is offered to the patient (econom). The first option includes innovative treatment technologies which is usually more expensive. Both options include the price, and also the paying plan in sections.
Very often, the patient knows only the smallest part of his/her problem. The doctor's job is to identify all the problems, which might seem to be minor but often have huge consequences.
The human factor should be highlighted as well in the process of delivering the most important and indispensable medical advice and generally in performing competent treatment. Of course, it is very important to equip the clinic with state-of-the-art equipment, the use of innovative materials and technologies, as the speed of development in the dental field is very high and modern high-level professionalism requires continuous education and training. And only the doctor is the mediator that can make this innovative work for the patient. It is the doctor who, using his years of experience, knowledge, medical intuition, can offer and implement an appropriate treatment plan. The particular important factor is the ability of the doctor to present the situation in detail in a language understandable to the patient, bypassing professional terminology as far as possible. Not so less important are personal attributes, the ability to hear and understand the other, the ability to identify the patient's psychological and other characteristics.
It is not accidental that one of the philosophers said: "If the patient's condition does not ease after talking to the doctor, then he is not a doctor"